Customer Engagement Solutions

01

Overview

Digital calls for flexible enterprise solutions that can function on two worlds. Sales, customer relationship management (CRM) and stock control systems must be connected and ready to allow the unhindered flow of information to third-party and web-based applications. The customer engagement solutions offered by New Frontier Group go beyond traditional CRM and call center systems. We focus on performance marketing, target digital marketing, cloud services brokerage and collaborative tools.

02

Business Value

A successful business has the customer at the core of its growth strategy. It understands its customer’s behaviors and expectations and ensures his experience is unique and smooth throughout multiple channels. Enterprises which have undergone a digital transformation interact regularly with customers, fostering loyalty and collecting feedback to improve their services.

03

Benefits

Businesses require an overview of their interactions with each customer to design a pleasant and unique customer journey. Our customer engagement solutions offer a window to all available customer-related information, making it easier for your business to identify innovative ways to connect with your customers, including their feedback into your business processes and quickly responding to change in their behaviors.

04

Partners

New Frontier Group is proud to count Oracle, Siebel, Microsoft, SAP, Cisco and Avaya, Interactive Intelligence among its business partners.

New Frontier Group occupies a leading position in the European market for innovative customer relationship management (CRM) systems. While most CRM solutions focus on storing customer information for a later use by company’s personnel, the CRM systems we offer foster collaborative work and are ready to handle a two-way communication between your company and your customer.

Our solutions and services include:

  • Business consulting,
  • Delivery and implementation of best in-breed market solutions: from SaaS mode to On-Premises, depending of our client’s IT strategy, time to market objectives and resources:
    • CRM (Oracle Siebel, MS CRM, SAP CRM, own development),
    • Solutions for controlling pricing, profitability models,
    • Customer collaboration: experience Discourse, our CRM system,
    • Gamification,
    • Digital, interactive magazines and documents for web, smartphones and tablets.
  • Solution and architecture design,
  • New solutions or integration to existing systems,
  • Custom developments,
  • Technical support,
  • Hosting and solutions management.

New Frontier Group has 20 years of experience in the design and implementation of contact centers. We were the main provider of both technical solutions and business methodologies in numerous projects in Central and Eastern Europe and fully equipped to support your company into the implementation of a modern, digital contact center.

Our solutions and services include:

  • Requirement analysis and Business consulting,
  • Contact Center system (software, databases and hardware) installation and integration with the existing environment (billing, CRM, core systems, etc.)
  • Implementation of functionalities such as: ACD, IVR, Dialer, Scripting, Recorder, PBX, WFMS, Feedback, IPA, Speech Services (ASR, TTS), Voice Biometrics Integration,
  • Advanced Contact Center Analytics,
  • Business Intelligence for Contact Centers,
  • CRM Custom development,
  • Maintenance and technical support.

Loyalty programs play a fundamental role in customer acquisition, customer engagement and retention. In the digital age, they must be customized, going beyond the traditional approach of “rewards for points collection”. The customer care suite offered by New Frontier Group enables companies to create targeted marketing offerings, combining knowledge drawn from customer relationship management (CRM) systems, business intelligence (BI) tools and single data repositories. Contact one of our consultants to learn more about our scalable projects and cross-process efficiency.

Our solutions and services include:

  • CRM Business process consulting,
  • CRM Business process implementation,
  • Systems integration,
  • Implementation services including the airline data warehouse,
  • Technical support.

New Frontier Group has built information portals for a variety of industries, among which are banking, telecommunication, retail and energy and utilities. Typical examples of our services concerning information portals are front-end solutions for insurance agents, electronic billing, electronic banking and applications for customer care.

Our solutions and services include:

  • Delivery of comprehensive multichannel portals such as:
    • Self-Service Portals,
    • Online and mobile payments,
    • Virtual branch solutions (Banking),
    • Specialized solutions (PFM, digital archive, etc.).
  • Business process consulting,
  • Systems integration,
  • Implementation services,
  • Optimization of the user experience,
  • Technical support.
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