{"id":19580,"date":"2025-07-21T11:41:18","date_gmt":"2025-07-21T11:41:18","guid":{"rendered":"https:\/\/saga.rs\/skia\/"},"modified":"2025-10-06T13:51:32","modified_gmt":"2025-10-06T13:51:32","slug":"skia","status":"publish","type":"page","link":"https:\/\/saga.rs\/en\/skia\/","title":{"rendered":"SKIA"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row custom_css_code=&#8221;JTJGJTJBJTIwTGlzdCUyMEl0ZW0lMjAlMkElMkYlMEEucG9zdC1icmVhZGNydW1icyUyMHVsJTIwbGklM0FudGgtY2hpbGQlMjgxJTI5JTdCJTBBJTA5cGFkZGluZy1sZWZ0JTNBMHB4JTNCJTBBJTA5JTBBJTdEJTBBJTBB&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81a085 {margin-top: 100px !important;}@media screen and (max-width: 767px) {#thegem-divider-69ea2de81a085 {display: none;}}<\/style><div id=\"thegem-divider-69ea2de81a085\" class=\"gem-divider  \" style=\"\" ><\/div><div class=\"thegem-te-heading thegem-custom-69ea2de81a2105558\" ><h1 id=\"thegem-heading-69ea2de81a1c5\" class=\"thegem-heading title-h2\" style=\"text-align: left;\" ><span>SKIA (Saga Knows It All) \u2013 Your Partner for Fast and Precise Information<\/span><\/h1><style type=\"text\/css\">#thegem-heading-69ea2de81a1c5 {margin: 0;}#thegem-heading-69ea2de81a1c5 a:hover, #thegem-heading-69ea2de81a1c5 a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81a2105558{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81a2105558{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81a2105558{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81a2105558{position: relative !important;}}<\/style><div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81a28d {margin-bottom: 40px !important;}@media screen and (max-width: 767px) {#thegem-divider-69ea2de81a28d {margin-bottom: 20px !important;}}<\/style><div id=\"thegem-divider-69ea2de81a28d\" class=\"gem-divider  \" style=\"\" ><\/div><style>.thegem-te-post-breadcrumbs.thegem-custom-69ea2de81a2cb8460 .post-breadcrumbs {justify-content: left; text-align: left;}.thegem-te-post-breadcrumbs.thegem-custom-69ea2de81a2cb8460 .post-breadcrumbs ul {justify-content: left; text-align: left;}.thegem-te-post-breadcrumbs.thegem-custom-69ea2de81a2cb8460 .post-breadcrumbs ul li {color: #2A55A2;}.thegem-te-post-breadcrumbs.thegem-custom-69ea2de81a2cb8460 .post-breadcrumbs ul li a {color: #2A55A2;}.thegem-te-post-breadcrumbs.thegem-custom-69ea2de81a2cb8460 .post-breadcrumbs ul li a:hover {color: #56ADE4;}.thegem-te-post-breadcrumbs.thegem-custom-69ea2de81a2cb8460 .post-breadcrumbs ul li:last-child {color: #2A55A2;}<\/style><div class=\"thegem-te-post-breadcrumbs custom-breadcrumb thegem-custom-69ea2de81a2cb8460\"> <div class=\"post-breadcrumbs\"><ul><li><a href=\"https:\/\/saga.rs\/en\/\">Home<\/a><\/li><\/ul><!-- .breadcrumbs --><\/div> <\/div><div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81a8c4 {margin-bottom: 20px !important;}<\/style><div id=\"thegem-divider-69ea2de81a8c4\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243; el_sticky=&#8221;1&#8243; el_sticky_offset=&#8221;130px&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81a905 {margin-bottom: 20px !important;}<\/style><div id=\"thegem-divider-69ea2de81a905\" class=\"gem-divider  \" style=\"border-width: 1px;width: 50px;border-color: #2A55A2;\" ><\/div><div class=\"thegem-te-heading thegem-custom-69ea2de81aa512556\" ><h1 id=\"thegem-heading-69ea2de81a9f1\" class=\"thegem-heading title-h6 vc_custom_1757577131020\" style=\"text-align: left;\" ><span>Innovative Knowledge Base Solution for Enhanced Business Communication<\/span><\/h1><style type=\"text\/css\">#thegem-heading-69ea2de81a9f1 {margin: 0;}#thegem-heading-69ea2de81a9f1 a:hover, #thegem-heading-69ea2de81a9f1 a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81aa512556{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81aa512556{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81aa512556{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81aa512556{position: relative !important;}}<\/style>[vc_column_text css=&#8221;&#8221;]<strong>SKIA<\/strong> is a centralized knowledge base solution that improves access to information, accelerates processes, and increases user satisfaction.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_single_image image=&#8221;6501&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1753099047137{padding-bottom: 10px !important;}&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81aac5 {margin-bottom: 20px !important;}@media screen and (max-width: 767px) {#thegem-divider-69ea2de81aac5 {display: none;}}<\/style><div id=\"thegem-divider-69ea2de81aac5\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_column_text css=&#8221;&#8221;]SKIA centralized knowledge base provides instant access to relevant information and improves customer satisfaction by delivering accurate answers. Its advanced search gives you comprehensive insights both inside the organization and externally. This product from our portfolio was initially developed as a multi-tenant, single-site environment for clients in the telecommunications industry, but thanks to its flexibility and scalability, it can easily adapt to other industries.<\/p>\n<p>In today\u2019s environment, the sheer volume of electronic documentation slows down processes and complicates the transfer of comprehensive information. Multiple sources make information collection even more challenging. This is particularly noticeable in omni-channel communication with end-users in contact centers, where speed, accuracy, and consistency of responses are key factors in evaluating the quality of customer relationships<\/p>\n<p>SKIA can be your reliable partner, especially if your offices are geographically distributed, because it functions as a centralized knowledge base. This helps reduce communication noise by providing a single source of verified information.[\/vc_column_text]<div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81aaf9 {margin-bottom: 20px !important;}@media screen and (max-width: 767px) {#thegem-divider-69ea2de81aaf9 {display: none;}}<\/style><div id=\"thegem-divider-69ea2de81aaf9\" class=\"gem-divider  \" style=\"\" ><\/div><div class=\"thegem-te-heading thegem-custom-69ea2de81abe0752\" ><h2 id=\"thegem-heading-69ea2de81abbb\" class=\"thegem-heading title-h5 vc_custom_1753098243885\" style=\"text-align: left;\" ><span>Key Benefits<\/span><\/h2><style type=\"text\/css\">#thegem-heading-69ea2de81abbb {margin: 0;}#thegem-heading-69ea2de81abbb a:hover, #thegem-heading-69ea2de81abbb a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81abe0752{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81abe0752{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81abe0752{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81abe0752{position: relative !important;}}<\/style><div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-below desktop-infographic thegem-custom-69ea2de81ac301110\"  style=\"width: 100%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/SKIA-graf-1-eng-01.svg\" alt=\"\"\/><\/div><\/div><div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-below mobile-infographic thegem-custom-69ea2de81b5385741\"  style=\"width: 65%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/SKIA-graf-1-eng-mob-01.svg\" alt=\"\"\/><\/div><\/div><div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81b789 {margin-bottom: 20px !important;}@media screen and (max-width: 767px) {#thegem-divider-69ea2de81b789 {display: none;}}<\/style><div id=\"thegem-divider-69ea2de81b789\" class=\"gem-divider  \" style=\"\" ><\/div><div class=\"thegem-te-heading thegem-custom-69ea2de81b89a2712\" ><h2 id=\"thegem-heading-69ea2de81b862\" class=\"thegem-heading title-h5 vc_custom_1753098284152\" style=\"text-align: left;\" ><span>Why Choose SKIA<\/span><\/h2><style type=\"text\/css\">#thegem-heading-69ea2de81b862 {margin: 0;}#thegem-heading-69ea2de81b862 a:hover, #thegem-heading-69ea2de81b862 a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81b89a2712{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81b89a2712{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81b89a2712{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81b89a2712{position: relative !important;}}<\/style>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_disable_tablet=&#8221;1&#8243; el_disable_mobile=&#8221;1&#8243;][vc_column]<div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-below desktop-infographic thegem-custom-69ea2de81b8e54661\"  style=\"width: 100%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/SKIA-graf-2-eng-01.svg\" alt=\"\"\/><\/div><\/div>[\/vc_column][\/vc_row][vc_row el_disable_desktop=&#8221;1&#8243; css=&#8221;.vc_custom_1750752161705{margin-top: -40px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column]<div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-below mobile-infographic thegem-custom-69ea2de81bb3a2003\"  style=\"width: 100%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/SKIA-graf-2-eng-mob-01.svg\" alt=\"\"\/><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81bd58 {margin-top: -100px !important;}#thegem-divider-69ea2de81bd58 {margin-bottom: 50px !important;}@media screen and (min-width: 1024px) {#thegem-divider-69ea2de81bd58 {display: none;}}@media screen and (max-width: 1023px) and (min-width: 768px) {#thegem-divider-69ea2de81bd58 {display: none;}}<\/style><div id=\"thegem-divider-69ea2de81bd58\" class=\"gem-divider  \" style=\"\" ><\/div><div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81bd96 {margin-bottom: 20px !important;}@media screen and (max-width: 767px) {#thegem-divider-69ea2de81bd96 {display: none;}}<\/style><div id=\"thegem-divider-69ea2de81bd96\" class=\"gem-divider  \" style=\"\" ><\/div><div class=\"thegem-te-heading thegem-custom-69ea2de81bece3228\" ><h3 id=\"thegem-heading-69ea2de81be97\" class=\"thegem-heading title-h6 vc_custom_1757577231708\" style=\"text-align: left;\" ><span class=\"colored\" style=\"color: #2A55A2;\">Need more information about SKIA?<\/span><\/h3><style type=\"text\/css\">#thegem-heading-69ea2de81be97 {margin: 0;}#thegem-heading-69ea2de81be97 {font-size: 18px;}#thegem-heading-69ea2de81be97, #thegem-heading-69ea2de81be97 .light {text-transform: none;}#thegem-heading-69ea2de81be97 a:hover, #thegem-heading-69ea2de81be97 a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81bece3228{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81bece3228{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69ea2de81bece3228{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69ea2de81bece3228{position: relative !important;}}<\/style><div class=\"clearboth\"><\/div><style>#thegem-divider-69ea2de81bf1f {margin-bottom: 20px !important;}@media screen and (max-width: 767px) {#thegem-divider-69ea2de81bf1f {display: none;}}<\/style><div id=\"thegem-divider-69ea2de81bf1f\" class=\"gem-divider  \" style=\"\" ><\/div><style type=\"text\/css\">.thegem-button-69ea2de81c01d1028 .gem-button {font-size: 16px;margin-top: 5px;margin-bottom: 5px;}.thegem-button-69ea2de81c01d1028 .gem-button svg {fill: 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id=\"thegem-divider-69ea2de81c095\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row custom_css_code=&#8221;JTJGJTJBJTIwTGlzdCUyMEl0ZW0lMjAlMkElMkYlMEEucG9zdC1icmVhZGNydW1icyUyMHVsJTIwbGklM0FudGgtY2hpbGQlMjgxJTI5JTdCJTBBJTA5cGFkZGluZy1sZWZ0JTNBMHB4JTNCJTBBJTA5JTBBJTdEJTBBJTBB&#8221;][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;3\/4&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243; el_sticky=&#8221;1&#8243; el_sticky_offset=&#8221;130px&#8221;][vc_column_text css=&#8221;&#8221;]SKIA is a&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19580","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>SKIA - Saga<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saga.rs\/en\/skia\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SKIA - Saga\" \/>\n<meta property=\"og:description\" content=\"[vc_row 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