{"id":20335,"date":"2025-07-30T13:37:50","date_gmt":"2025-07-30T13:37:50","guid":{"rendered":"https:\/\/saga.rs\/case-study\/major-bank\/"},"modified":"2025-10-07T08:56:43","modified_gmt":"2025-10-07T08:56:43","slug":"major-bank","status":"publish","type":"page","link":"https:\/\/saga.rs\/en\/case-study\/major-bank\/","title":{"rendered":"Major Bank"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row custom_css_code=&#8221;JTJGJTJBJTIwTGlzdCUyMEl0ZW0lMjAlMkElMkYlMEEucG9zdC1icmVhZGNydW1icyUyMHVsJTIwbGklM0FudGgtY2hpbGQlMjgxJTI5JTdCJTBBJTA5cGFkZGluZy1sZWZ0JTNBMHB4JTNCJTBBJTA5JTBBJTdEJTBBJTBB&#8221;][vc_column][vc_row_inner][vc_column_inner]<div class=\"clearboth\"><\/div><style>#thegem-divider-69de5575c6475 {margin-top: 100px !important;}@media screen and (max-width: 767px) {#thegem-divider-69de5575c6475 {display: none;}}<\/style><div id=\"thegem-divider-69de5575c6475\" class=\"gem-divider  \" style=\"\" ><\/div><div class=\"thegem-te-heading thegem-custom-69de5575c669f1302\" ><h1 id=\"thegem-heading-69de5575c6625\" class=\"thegem-heading title-h2\" style=\"text-align: center;\" ><span>Hybrid Modernization of the Communication System<\/span><\/h1><style type=\"text\/css\">#thegem-heading-69de5575c6625 {margin: 0;}#thegem-heading-69de5575c6625 {margin-left: auto; margin-right: auto;}#thegem-heading-69de5575c6625 > * {justify-content: center;}#thegem-heading-69de5575c6625 a:hover, #thegem-heading-69de5575c6625 a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c669f1302{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c669f1302{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c669f1302{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c669f1302{position: relative !important;}}<\/style><div class=\"clearboth\"><\/div><style>#thegem-divider-69de5575c6757 {margin-bottom: 40px !important;}@media screen and (max-width: 767px) {#thegem-divider-69de5575c6757 {margin-bottom: 20px !important;}}<\/style><div id=\"thegem-divider-69de5575c6757\" class=\"gem-divider  \" style=\"\" ><\/div><style>.thegem-te-post-breadcrumbs.thegem-custom-69de5575c67a25853 .post-breadcrumbs {justify-content: center; text-align: center;}.thegem-te-post-breadcrumbs.thegem-custom-69de5575c67a25853 .post-breadcrumbs ul {justify-content: center; text-align: center;}.thegem-te-post-breadcrumbs.thegem-custom-69de5575c67a25853 .post-breadcrumbs ul li {color: #2A55A2;}.thegem-te-post-breadcrumbs.thegem-custom-69de5575c67a25853 .post-breadcrumbs ul li a {color: #2A55A2;}.thegem-te-post-breadcrumbs.thegem-custom-69de5575c67a25853 .post-breadcrumbs ul li a:hover {color: #56ADE4;}.thegem-te-post-breadcrumbs.thegem-custom-69de5575c67a25853 .post-breadcrumbs ul li:last-child {color: #2A55A2;}<\/style><div class=\"thegem-te-post-breadcrumbs custom-breadcrumb thegem-custom-69de5575c67a25853\"> <div class=\"post-breadcrumbs\"><ul><li><a href=\"https:\/\/saga.rs\/en\/\">Home<\/a><\/li><\/ul><!-- .breadcrumbs --><\/div> <\/div><div class=\"clearboth\"><\/div><style>#thegem-divider-69de5575c72b1 {margin-bottom: 20px !important;}<\/style><div id=\"thegem-divider-69de5575c72b1\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner width=&#8221;3\/4&#8243;][vc_single_image image=&#8221;6985&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1753447788235{padding-bottom: 10px !important;}&#8221;]<div class=\"thegem-te-heading thegem-custom-69de5575c74769461\" ><h3 id=\"thegem-heading-69de5575c7404\" class=\"thegem-heading title-h5 vc_custom_1753443949880\" style=\"text-align: left;\" ><span class=\"colored\" style=\"color: #2A55A2;\">Business Need<\/span><\/h3><style type=\"text\/css\">#thegem-heading-69de5575c7404 {margin: 0;}#thegem-heading-69de5575c7404 a:hover, #thegem-heading-69de5575c7404 a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c74769461{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c74769461{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c74769461{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c74769461{position: relative !important;}}<\/style>[vc_column_text css=&#8221;&#8221;]The bank wanted to modernize its contact center through a SaaS platform, retain the existing Cisco UC infrastructure, and simultaneously enable employees to migrate to Microsoft Teams with full PSTN functionality. It was also important to preserve previous investments in IP phones and licenses.[\/vc_column_text]<div class=\"clearboth\"><\/div><style>#thegem-divider-69de5575c74f1 {margin-bottom: 40px !important;}@media screen and (max-width: 767px) {#thegem-divider-69de5575c74f1 {margin-bottom: 10px !important;}}<\/style><div id=\"thegem-divider-69de5575c74f1\" class=\"gem-divider  \" style=\"\" ><\/div><div class=\"thegem-te-heading thegem-custom-69de5575c76193466\" ><h3 id=\"thegem-heading-69de5575c75ec\" class=\"thegem-heading title-h5 vc_custom_1753444038052\" style=\"text-align: left;\" ><span class=\"colored\" style=\"color: #2A55A2;\">Challenge<\/span><\/h3><style type=\"text\/css\">#thegem-heading-69de5575c75ec {margin: 0;}#thegem-heading-69de5575c75ec a:hover, #thegem-heading-69de5575c75ec a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c76193466{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c76193466{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c76193466{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c76193466{position: relative !important;}}<\/style><div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-below desktop-infographic thegem-custom-69de5575c769549\"  style=\"width: 100%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/CS-banka-graf-1-eng-01.svg\" alt=\"\"\/><\/div><\/div><div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-below mobile-infographic thegem-custom-69de5575c89861729\"  style=\"width: 70%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/CS-banka-graf-1-eng-mob-01.svg\" alt=\"\"\/><\/div><\/div><div class=\"centered-box gem-image-centered-box\" ><div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-centered desktop-infographic thegem-custom-69de5575c8f19743\"  style=\"width: 80%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/CS-banka-graf-2-eng-01.svg\" alt=\"\"\/><\/div><\/div><\/div><div class=\"centered-box gem-image-centered-box\" ><div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-centered mobile-infographic thegem-custom-69de5575c9620964\"  style=\"width: 100%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/CS-banka-graf-2-eng-01.svg\" alt=\"\"\/><\/div><\/div><\/div><div class=\"clearboth\"><\/div><style>#thegem-divider-69de5575c96ee {margin-bottom: 40px !important;}@media screen and (max-width: 767px) {#thegem-divider-69de5575c96ee {margin-bottom: 10px !important;}}<\/style><div id=\"thegem-divider-69de5575c96ee\" class=\"gem-divider  \" style=\"\" ><\/div><div class=\"thegem-te-heading thegem-custom-69de5575c994b496\" ><h3 id=\"thegem-heading-69de5575c98df\" class=\"thegem-heading title-h5 vc_custom_1753444100150\" style=\"text-align: left;\" ><span class=\"colored\" style=\"color: #2A55A2;\">Result<\/span><\/h3><style type=\"text\/css\">#thegem-heading-69de5575c98df {margin: 0;}#thegem-heading-69de5575c98df a:hover, #thegem-heading-69de5575c98df a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c994b496{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c994b496{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c994b496{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c994b496{position: relative !important;}}<\/style><div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-below  thegem-custom-69de5575c99f92047\"  style=\"width: 100%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/CS-banka-graf3-eng-01.svg\" alt=\"\"\/><\/div><\/div><div class=\"clearboth\"><\/div><style>#thegem-divider-69de5575c9d67 {margin-bottom: 40px !important;}@media screen and (max-width: 767px) {#thegem-divider-69de5575c9d67 {margin-bottom: 10px !important;}}<\/style><div id=\"thegem-divider-69de5575c9d67\" class=\"gem-divider  \" style=\"\" ><\/div><div class=\"thegem-te-heading thegem-custom-69de5575c9f9f2007\" ><h3 id=\"thegem-heading-69de5575c9f37\" class=\"thegem-heading title-h5 vc_custom_1753430478246\" style=\"text-align: left;\" ><span class=\"colored\" style=\"color: #2A55A2;\">Why Saga?<\/span><\/h3><style type=\"text\/css\">#thegem-heading-69de5575c9f37 {margin: 0;}#thegem-heading-69de5575c9f37 a:hover, #thegem-heading-69de5575c9f37 a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, #00BCD4) !important;}<\/style><\/div><style>@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c9f9f2007{display: block!important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c9f9f2007{display: block!important;}}@media screen and (max-width: 1023px) {.thegem-te-heading.thegem-custom-69de5575c9f9f2007{position: relative !important;}}@media screen and (max-width: 767px) {.thegem-te-heading.thegem-custom-69de5575c9f9f2007{position: relative !important;}}<\/style><div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-below desktop-infographic thegem-custom-69de5575ca0571001\"  style=\"width: 100%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/CS-velika-banka-graf-4-eng-01.svg\" alt=\"\"\/><\/div><\/div><div class=\"gem-image gem-wrapbox gem-wrapbox-style-default gem-wrapbox-position-below mobile-infographic thegem-custom-69de5575ca3e5169\"  style=\"width: 70%;\" ><div class=\"gem-wrapbox-inner \" ><img class=\"gem-wrapbox-element img-responsive\" src=\"https:\/\/saga.rs\/wp-content\/uploads\/2025\/10\/CS-velika-banka-graf-4-eng-mob-01.svg\" alt=\"\"\/><\/div><\/div><div class=\"clearboth\"><\/div><style>#thegem-divider-69de5575caa7f {margin-bottom: 50px !important;}@media screen and (max-width: 767px) {#thegem-divider-69de5575caa7f {display: none;}}<\/style><div id=\"thegem-divider-69de5575caa7f\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243; el_sticky=&#8221;1&#8243; el_sticky_offset=&#8221;130px&#8221;]<div class=\"clearboth\"><\/div><style>#thegem-divider-69de5575caae7 {margin-bottom: 20px !important;}<\/style><div id=\"thegem-divider-69de5575caae7\" class=\"gem-divider  \" style=\"border-width: 1px;width: 50px;border-color: #2A55A2;\" ><\/div><div class=\"thegem-te-heading thegem-custom-69de5575cad2e8309\" ><h1 id=\"thegem-heading-69de5575cacca\" class=\"thegem-heading title-h6 vc_custom_1753447857365\" style=\"text-align: left;\" ><span class=\"colored\" style=\"color: #2A55A2;\">Client: Major Bank<\/span><\/h1><style type=\"text\/css\">#thegem-heading-69de5575cacca {margin: 0;}#thegem-heading-69de5575cacca a:hover, #thegem-heading-69de5575cacca a:hover span.colored {color: var(--thegem-to-menu-level1-color-hover, 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bank&#8230;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":20291,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20335","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Major Bank - Saga<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/saga.rs\/en\/case-study\/major-bank\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Major Bank - Saga\" \/>\n<meta property=\"og:description\" content=\"[vc_row 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