SKIA centralized knowledge base provides instant access to relevant information and improves customer satisfaction by delivering accurate answers. Its advanced search gives you comprehensive insights both inside the organization and externally. This product from our portfolio was initially developed as a multi-tenant, single-site environment for clients in the telecommunications industry, but thanks to its flexibility and scalability, it can easily adapt to other industries.

In today’s environment, the sheer volume of electronic documentation slows down processes and complicates the transfer of comprehensive information. Multiple sources make information collection even more challenging. This is particularly noticeable in omni-channel communication with end-users in contact centers, where speed, accuracy, and consistency of responses are key factors in evaluating the quality of customer relationships

SKIA can be your reliable partner, especially if your offices are geographically distributed, because it functions as a centralized knowledge base. This helps reduce communication noise by providing a single source of verified information.