’’Qualitative customer service is paramount for any financial institution, we were very aware of that. Our Contact Center is one of the key touchpoints for our bank where many of our clients form the impression of our business, and it is here that we noticed troubling changes.’’

Petar Jovanovic
VP | Raiffeisen bank Serbia

’’Cisco AppDynamics has enabled us to achieve measurable results in the production monitoring of our services, shortening the time in response to problems that occur and increasing the overall level of service availability.’’

Dejan Gosic
Head of ICT applications architecture office at Banca Intesa Beograd

’’Selecta allowed us to get to know the customer better and reduce it significantly the time it takes to serve customers. Besides the sales process automation, Selecta has enabled us to automate campaign management. Not only that now we know our clients better, we can already send them the right one offer at the right time.”

Petar Blagojevic
Managing Director | Filip Travel