Not only when we want help or need support, but also in any other situation we want to be served quickly and by the most qualified person for that particular job. the For example, after we have chosen a restaurant where we want to go and when we have (finally) decided to order from the menu, we expect to be served quickly and, of course, that the cook making a meal for us is skilled in preparing such dishes.
I have always been amused by the scene from the film “Balkan Spy” when Bata Stojković is yelling into the phone: “Yeeees, a switchboard can make a mistake once, but not hundred times. Listen pal, you might’ve gotten the wrong number, but you got the one you were looking for. Well, what don’t you understand? Well,,you are going to understand…a (followed by the whole lot of curses that I will not quote here) … ”
Can a switchboard really go wrong and how are calls forwarded to operators who handle them?