Based on the way you want to communicate with a client, you need to choose which of these options you want to include in your service. However, in addition to the technological characteristics and differences listed here, the final decision should be guided by whether the primary purpose of the service is customer support or technical support for problem solving (technical support).
When writing technical texts in the Serbian language, there is always a dilemma of whether to use original terms, mainly in English, or to use the appropriate ones in the mother tongue. The recommendations are clear: it is always better to use the appropriate terms in Serbian. What if such, appropriate expressions do not exist, as is the case with co-browse and screen share? Does that mean that this feature is not used often, is not useful, or that we are simply not familiar with it? Do you know what is co-browse and what is screen share?
Both of them are seemingly similar ways of communication that can be described as allowing someone else to see what is on our computer at a given moment. However, although at first glance they are the same, these are different functionalities requiring different approaches in realization and usage. The main features are: