THE FUTURE OF CUSTOMER EXPERIENCE HAS ARRIVED
YOUR CUSTOMERS DON'T LIKE TO WAIT.
WE FIX THAT.
Genesys Cloud CX, AI Voicebot, Issabel and CX Consulting.
Modern solutions for contact centers and customer support automation.
+25 years
First Genesys Partner in Serbia
100%
Calls Handled by AI Voicebot
30+
Implemented Projects Worldwide
4
Solutions Under One Roof
DO YOU RECOGNISE THIS?
YOUR CONTACT CENTER IS RUNNING AT FULL SPEED,
BUT CUSTOMERS KEEP LEAVING.
Outdated contact centers, disconnected communication channels and manual processes
slow down customer support, increase costs and reduce customer satisfaction.
Modern solutions address exactly these challenges.
84%
of companies that invested in CX
reported profit growth
4-8%
higher profit than competitors
among CX-focused companies
3-5x
more expensive to acquire a new customer
than to retain an existing one
96%
of customers consider customer service
a key factor in loyalty
OUR SOLUTIONS
FOUR PATHS TO
MODERN CUSTOMER EXPERIENCE
Choose the solution that fits your business needs -
Cloud Contact Centre, AI Voicebot, business telephony or CX Consulting to enhance customer experience.
Genesys Cloud CX
CLOUD CONTACT CENTRE FOR CUSTOMER EXPERIENCE MANAGEMENT AND OMNICHANNEL COMMUNICATION.
Genesys Cloud CX unifies telephony, email, chat, social media and AI capabilities into a single platform that enhances customer experience, increases agent productivity and enables advanced analytics.
✓ The right agent, at the right time — the system automatically identifies who is best suited for each query and connects them directly with the customer
✓ Phone, email, chat, social media, WhatsApp and video — the customer chooses the channel, the agent sees the full history in one place
✓ Agentic Virtual Agents — AI that autonomously resolves complex tasks from start to finish
✓ Automated shift planning, performance tracking and agent coaching in one place. Result: -40% manual work and -20% operational costs with WFM
✓ ISO 27001, PCI DSS, HIPAA, GDPR are just some of 30+ security certifications
54
days average to go-live
8.000+
customers
100+
countries served
30+
security certifications
Issabel Business Telephony and Communications Platform
IP PBX AND UNIFIED COMMUNICATIONS SOLUTION FOR BUSINESS COMMUNICATION WITH ZERO LICENSING COSTS.
Issabel unifies telephony, email and video calls into a single platform, ideal for companies seeking a reliable communication solution at lower costs.
✓ IVR smart voice routing to the operator, with no customer waiting
✓ AI chatbot integration with OneClick AI Voicebot, as well as OpenAI, Anthropic, Groq
✓ Automated outbound campaigns: sales calls, reminders, surveys and debt collection without additional agents
✓ Supervisors monitor agents live, can whisper advice during calls or take over the conversation at a critical moment
✓ No licensing costs — you pay only for implementation
1
instance for all branches and locations
24/7
automatic answering,
zero missed calls
100.000+
companies worldwide
use Issabel
0e
licensing costs -
open-source
AI Voicebot That Works 24/7
CUSTOMER SUPPORT AUTOMATION USING AI VOICEBOT TECHNOLOGY FOR CONTACT CENTRES AND CALL CENTRE SYSTEMS.
AI Voicebot handles routine calls, scheduling, order information and other repetitive queries, allowing your team to focus on more complex customer requests.
✓ 95%+ accuracy in recognizing caller intent
✓ 100+ simultaneous calls, meaning zero waiting for your customers
✓ Action execution: via API, the bot can schedule appointments, process orders and update databases in real time
✓ Automation of routine queries (which make up 80% of calls) allows your agents to focus on sales and complex cases
80%
lower contact center costs through automation
100+
simultaneous calls without waiting
95%
customer intent recognition accuracy
1-2 wks
to first results from implementation
Technology Without Strategy Delivers No Results
CX CONSULTING, CONTACT CENTRE OPTIMISATION AND STRATEGY DEVELOPMENT TO ENHANCE CUSTOMER EXPERIENCE.
We help companies define their customer experience strategy, optimize processes and implement technologies that deliver measurable results and long-term business value.
✓ CX Assessment — we identify where you’re losing customers and revenue through in-depth analysis
✓ We identify and map customer journeys, with a particular focus on the 80% of predictable call patterns that can be automated
✓ We provide full support through every phase: from initial requirements analysis and Proof of Concept, to Pilot projects and final go-live
✓ We deliver specialized training for teams of all sizes, including experience managing teams of 1,000+ employees, using the Prosci® Change Management methodology
CUSTOMER EXPERIENCE THAT BUILDS TRUST
TRUSTED BY LEADERS WORLDWIDE
From local banks to global companies — over 30 successful contact center solution implementations.
HOW WE WORK
FROM FIRST IDEA TO SUCCESSFUL IMPLEMENTATION
We manage the complete project lifecycle.
You stay focused on your business, we handle the implementation.
See Saga in Action
Your CX Consultant
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Schedule an Assessment
We respond within 24 to 48 business hours.