SAGASaga-beli-132x66SAGASAGA
  • OUR STORY
  • CAREERS

More than 2 million messages exchanged on COVID-19 Info Serbia in just 5 days!

Our company has recognized the potential of chatbots as a resource that can significantly facilitate communication and information flow, but also relief contact centers and experts, so that their focus can be on the most important topics during the SARS-COV2 virus pandemic, which causes COVID-19 disease, and decided to donate a chatbot for this purpose to the Government of the Republic of Serbia, in cooperation with Rakuten Viber CEE and the Business and Arts Academy of Applied Studies. The Virtual Assistant is available 24 hours for all potential citizens’ questions regarding COVID-19 at https://covid19.rs/.

Chatbot COVID-19 Info Serbia has exchanged over 2,000,000 messages in less than 7 days in over 383,000 conversations, with more than 129,000 users.

Initially, 65 topics and scenarios related to the virus were covered, about the virus itself, prescribed measures by the Government of the Republic of Serbia, symptoms, and severity of the disease, therapy and testing for the virus, measures of prevention, self-isolation and many more topics and questions that citizens ask daily. Already in the second phase, based on user inquiries, the number of scenarios has reached more than 80, and the chatbot can now provide you with information on the rights of employees in isolation, on student exams, on raising a pension, children kindergarten application electronically, about online cultural content, how to become a volunteer and the answers to many questions that plague you during the COVID-19 pandemic.

You can access the platform directly through the link: viber://pa?chatURI=COVID19Info, and you can get the information by entering text questions or by selecting one of the categories offered.

In addition to important information about the virus itself, its prevalence in Serbia and around the world, the contact phone numbers of services you can contact if you suspect a virus or you need help, you can also ask the chatbot what are the symptoms of the virus, how the virus is transmitted, what are the risk groups to get sick, which is a therapy for the treatment of viruses and the other. Below are the answers a virtual assistant gives you:

If you are unsure how to properly protect yourself from a virus, the chatbot gives you detailed information and instructions on preventative measures:

Also, the chatbot provides information on all decisions and measures of the Government of the Republic of Serbia, so if you are not sure about it, for example, what is the last decision made on police hour, you can get this information in less than 1 second after asking the virtual assistant COVID-19 Info Serbia!

For more information on this chatbot, read the news at https://saga.rs/news/covid-19-info-serbia/?lang=en

Povezane vesti

Balkan Business Analysis Conference

Balkan Business Analysis Conference

Ghana Minister of Communication Visit to NF Innova and Saga

Ghana Minister of Communication Visit to NF Innova and Saga

Autumn Vivaldi HR forum

Autumn Vivaldi HR forum

Data Science Summer School – Perast 2019

Data Science Summer School – Perast 2019

ICT companies united in humanitarian action: High school students travel to Houston for the competition!

ICT companies united in humanitarian action: High school students travel to Houston for the competition!

Digital Day 2019

Digital Day 2019

style="fill:;" fill=""
style="fill:;" fill=""
© 2019 SAGA. All Rights Reserved LoboHouse Agency
    • Serbian
    • English
      Tokom posete našoj web prezentaciji, koristimo kolačiće koji omogućavaju identifikaciju korisnika. Kolačići su male datoteke koje se privremeno čuvaju na hard disku. Naši kolačići ne sadrže lične podatke, tako da je vaša privatnost zaštićena, takođe možete zahtevati brisanje evidentiranih podataka. Ukoliko isključite upotrebu kolačića, postoji mogućnost da nećete moći da otvorite sve sadržaje na našoj web prezentaciji. Da li zelite da našu web prezentaciju pogledate bez kolačića – cookies? Klikom na “Slažem se”, koristićete sve kolačiće.
      Cookie podešavanjaSLAŽEM SEODBIJAM
      Manage consent

      Kolačići

      Kolačiće upotrebljavamo kako bi ova web stranica radila pravilno. Kolačići pomažu da obezbedimo personalizovano iskustvo i relevantne reklame za vas, a web analitiku za nas. Kako biste saznali više, pogledajte listu kolačića i pogledajte našu Polisu kolačića.
      Neophodni
      Always Enabled

      Ovi su kolačići neophodni za funkcionisanje veb-sajta i ne mogu se isključiti u našim sistemima. Oni su obično postavljeni kao odgovor na tvoje aktivnosti na sajtu, koje predstavljaju zahtev za usluge kao što su podešavanje privatnosti, prijavljivanje ili popunjavanje obrazaca. Svoj pretraživač možeš da podesiš tako da blokira ove kolačiće ili te upozori na njih, ali u tom slučaju neki delovi sajta neće raditi. Ovi kolačići ne čuvaju nikakve podatke koji bi omogućili ličnu identifikaciju.

      Opcioni

      Analitika Ovi nam kolačići omogućavaju da beležimo broj poseta i analiziramo izvore prometa kako bismo izmerili i unapredili funkcionisanje našeg sajta. Oni nam pomažu da saznamo koje su stranice najpopularnije, a koje najmanje popularne i vidimo kako se posetioci kreću po sajtu. Svi podaci koje prikupljaju ovi kolačići ostaju anonimni. Ako ne želiš da daš dozvolu za ove kolačiće, nećemo znati kada posećuješ naš sajt i nećemo moći da pratimo njegovo funkcionisanje. Reklama i društvene mreže Ove kolačiće kroz naš veb-sajt mogu da postave i partnerski sajtovi za oglašavanje. Ove kompanije mogu ih koristiti radi kreiranja profila tvojih interesovanja i prikazivanja relevantnih reklama na drugim sajtovima. Oni ne pohranjuju direktno lične podatke, ali rade tako što jedinstveno identifikuju tvoj pretraživač i uređaj. Ako ne dozvoliš ove kolačiće, nećeš iskusiti naše ciljane reklame na drugim veb-lokacijama.

       

       

      • Homepage
      • Services and solutions
      • Career at Saga
        ▼
        • Internship
      • Digital transformation
      • Our story
        ▼
        • CSR
      • News & Blogs
      • Contact
      • sr
      • en