Saga New Frontier Group has donated to the Government of the Republic of Serbia, a virtual assistant who provides all the necessary information regarding the COVID-19 virus epidemic in Serbia, created by our team from the Own Intellectual Property Solution department in a very short time, in cooperation with the company Rakuten Viber CEE and Belgrade Business and Arts Academy of Applied Studies.

The Virtual Assistant answers all potential citizen questions regarding COVID-19 and it is available 24/7 at official website of the government related to COVID 19 virus situation – https://covid19.rs/. The aim of the platform, in addition to being available to a large number of citizens during 24h for all necessary information related to COVID-19, is to obtain official information without waiting, as well as to relieve contact centers and experts in order to focus their attention on the most important topics.

The platform covers as many as 65 scenarios and topics related to the virus, and focuses on information on symptoms, prevention measures, important phones, current data and decisions of the Government of the Republic of Serbia.

You can access it directly through the link: viber://pa?chatURl=COVID19info. You can get the information by entering text questions or choosing one of the categories offered. Here are some examples of platform conversations:

A chatbot (or virtual assistant) is a software product that simulates natural communication and allows users to get a response through a written or voice message. Voice command comprehension capabilities, multilingualism, accessibility across social platforms, 24/7 accessibility are just some of the benefits of smart chatbots.

Until now, we have had the opportunity to see how chatbots in some situations are of great importance and widespread use in various industries such as banking, telecommunications, sales, insurance, the aviation industry and many others, but with the advent of new circumstances and the COVID-19 virus, chatbots are getting even more on importance.

The COVID-19 Info Serbia service is informative and provides real-time information to the population and information on how to deal with symptoms, all with the aim of reducing the risks that additional moving and leaving the home may bring, due to the extremely rapid spread of infection between healthy and infected individuals. Saga New Frontier Group will continue to provide unreserved support, with all the knowledge and technological capabilities at our disposal, to further fighting the epidemic.